Water is a necessity for life, and water supply is a critical factor for the development and evolution of every community. Managing water supply is a critical responsibility, unlike other consumer products, water is a resource that is needed all the time by everyone on daily necessities. Every day, the water authority has to make sure the water extraction, treatment & distribution are running in good condition and to ensure water supply has to be readily available. While minimizing service interruptions and development, the northern Malaysia water authority has to consistently plan and implement strategies and upgrades to ensure the sustainability of water supply in the future.